Delete your account and data

You can ask for this at any time, and you do not owe us a reason.

Open the form

How to ask

In Colovia, open “More → Settings → Delete account”; deletion starts immediately after confirmation.

If you cannot access the app, open “Contact us”, choose “Delete my data”, and give the same contact you use in the app.

We complete an out-of-app request within thirty days and confirm it by email.

What gets deleted

sign-in data, e-mail, name, username, avatar, settings and push tokens;
uploaded photos and their files, plus custom picture titles;
chat messages, reports and account-linked support records in the database;
access to points, rewards, purchases and the account itself.

What remains

To avoid breaking other participants’ results, progress, completions, achievements, strokes and shared-room results remain only under the neutral name “Participant”, disconnected from sign-in data. Technical purchase and one-time reward issuance IDs remain for duplicate-credit, duplicate-issuance and refund handling; a one-way HMAC mark only prevents a second welcome bonus. None can identify or restore the old account. Backups are purged within 30 days; Apple, Google and other payment systems apply their own retention periods. A support message already delivered to our mailbox is deleted from it within 30 days.